Help
Help and frequently asked questions
Here you will find answers to the most common questions. If you cannot find what you need, write to us from Support. For an overview, see How it works.
Account and sign-in
How much does El Mundo del Flamenco cost?
Nothing. Creating an account, publishing events, applying to events and contacting other users is free. The only paid service is advertising (banners), which is optional.
Which profile should I choose when signing up?
Musician if you are an artist (singer, guitarist, dancer, percussionist…) or part of a group; Organizer / Company if you publish events or offer services (tablaos, festivals, academies, shops, photographers…); Fan if you want to follow artists, discover events and leave reviews.
I forgot my password
On the sign-in page click “Forgot your password?”, enter your email and we will send you a link to create a new one. If it does not arrive, check your spam or junk folder.
I am not receiving emails
Check your spam or junk folder and add our sender to your contacts. If they still do not arrive, write to us from Support with the email you signed up with.
Can I change the language?
Yes. Use the ES / EN switch in the top menu or in the footer.
Profile and content
How do I improve my profile so people find me?
Add a good-quality photo, a clear bio, your city, your instruments and styles, links to your social networks and videos. Complete profiles rank better in search.
I cannot upload a photo or file
Make sure it is an image (JPG, PNG…) and not too heavy; try a smaller size. If the problem continues, send us a screenshot from Support.
What content is allowed?
Only your own content, or content you have permission to publish, that is respectful and related to flamenco. We may remove content that is offensive, misleading or infringes third-party rights. See the Terms of Service.
Events and applications
How do I publish an event? (organizers)
From your dashboard go to “Events”, click “New event” and fill in the date, place and description. You can add an image and a gallery, and you will receive applications from artists.
How do I apply to an event? (musicians)
Open the event from the list and click the application button. You can follow its status from your dashboard, under “Applications”.
How do reviews work?
Once the event has taken place, both the organizer and the artist can rate each other. Reviews help the community choose with confidence.
Groups, messages and communities
How do I create a group?
In your musician dashboard go to “Groups” and create a new one. You can invite other musicians and see the joint availability of its members; the group has its own chat.
How do I write to another user?
Go to their profile and use the message button. Conversations are under “Messages” and you will be notified when there is news.
How do I create a community?
Go to “Communities” and click “Create community”. You can invite other people and share news and conversation.
Advertising
How do I buy a banner?
In the Advertising section choose the format and duration and pay by card (Stripe) or PayPal. Then you can upload your image and check or renew your campaign from “My banners”.
Privacy and cookies
How do I change my cookie preferences?
Click the cookie icon (bottom left) or “Cookie settings” in the footer. More information in the Privacy and Cookie Policy.
How do I exercise my rights over my data?
You can request access, rectification, erasure or other rights by writing to privacy@elmundodelflamenco.com. Details are in the privacy policy.
Still have questions, or found a bug?
Write to us from Support: choose the type of problem, describe it and, if you can, attach a screenshot. If you have an account you will see the answer in your dashboard; otherwise we will reply by email.
